JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I don’t post a whole lot on LinkedIn - and I dropped off from Twitter/X last year - but I’m busier than things might appear based on my social media activity.

Over the spring/summer, I had two surgeries, which slowed things down quite a bit, but am past that now, and for the writing and speaking I’ve been doing, some is coming to market now.

Here’s one of them, which was recorded during the summer, and just published last week. This was a video interview, where I was the guest Episode 2 of The Global Experience. It’s probably more accurate to call it a podcast, and is available in two formats - video and audio-only. More on that in a moment.

The podcast is produced by Nutun, a BPO provider based in South Africa, and I’ve been getting to know them since first meeting at Enterprise Connect earlier this year. I was interviewed by Bryce Cressey and Natalie Billson from Nutun, and let’s just say we’ve become fast friends.

Being Episode 2, the series is brand new, and I was happy to be an early guest. The broad topic was AI, and we talked about its evolution, how it’s being used with both UCaaS and CCaaS, and where it’s going. We could have gone on much longer, and maybe we’ll get to do it again soon.

As mentioned, the replay is offered in two flavors, and here are the links to check it out. First, for audio-only, it’s hosted here on Buzzsprout. Then for the full video experience, you can watch it here on their YouTube channel. Either way, I hope you like it, and any feedback or sharing would be much appreciated.