JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Got another white paper to share - this one is for NICE, and the topic is about self-service. More specifically, with legacy forms of this being so limited, the focus is about digital self-service, and how these new capabilities can play a bigger role in making CX - customer experience - better.

As the title says - “it has to be better” - and to find out why, I hope you check it out for yourself. Here’s the link, and it just takes a moment to register first.