2020 Blog Archive
December
Cisco WebexOne - Our Take - Latest BCStrategies Podcast
Dec 15, 2020
The Accelerated Need for Digital CX in 2021 - My Latest for Upstream Works
Dec 11, 2020
Top 5 Collaboration Trends for 2021 - My Take for EM360
Dec 10, 2020
A Better Way to Do AI - My Latest on No Jitter
Dec 8, 2020
What Contact Centers Can Learn from the Tampa Bay Rays
Dec 8, 2020
Next SCTC Fireside Chat - AI for Consultants, Part 5 -This Wednesday
Dec 7, 2020
December Newsletter and Podcast are Out
Dec 7, 2020
Spotlight on SBCs with Ingate - my Latest on BCStrategies
Dec 3, 2020
My Next SCTC Fireside Chat on AI - This Wednesday, with Avaya
Dec 1, 2020
My November Writing Roundup
Dec 1, 2020
November
Watch This Space Podcast - Now Featured on BCStrategies
Nov 30, 2020
My Next Webinar with RingCentral - the Case for Cloud Telephony in 2021
Nov 19, 2020
My Latest for Upstream Works - Pandemic Implications for CX and the Contact Center
Nov 18, 2020
Next SCTC Fireside Chat on AI - This Wednesday, with Vonage and Journey.ai
Nov 17, 2020
My Latest White Paper - Mitel - CX Challenges in Pandemic Times
Nov 12, 2020
A Change is Gonna Come - Takeaways From Zoom, Twilio and Slack on No Jitter
Nov 10, 2020
Next SCTC Fireside Chat - This Wednesday, with Genesys and Inference
Nov 9, 2020
Newsletter Time Again - November Issue - Podcast Too
Nov 6, 2020
SCTC Fireside Chat Tomorrow - the AI Opportunity for Consultants
Nov 3, 2020
My October Writing Roundup
Nov 2, 2020
October
My Next Webinar with Lifesize - Contact Center Success Strategies in 2021
Oct 30, 2020
The Hybrid Workplace - New Research and My Latest for BCStrategies
Oct 28, 2020
New Guest Post with Smarsh - New Value with Voice for FinServ
Oct 20, 2020
Webinar Preview: What Contact Centers Really Need - Big Analytics, not Big Data
Oct 16, 2020
Newsletter Time Again - October Issue
Oct 6, 2020
My September Writing Roundup
Oct 1, 2020
September
Keeping Up with Tech - Same as it Ever Was: My Latest on No Jitter
Sep 30, 2020
Hey, I'm #28! Top 100 Unified Comms Influencers
Sep 25, 2020
UC Expo 2020 - Am Doing Two Sessions Next Week
Sep 25, 2020
Our Latest BCStrategies Podcast - Employee Engagement During COVID-19
Sep 24, 2020
My Next Webinar with Eventus - Managing the Contact Center Data Deluge
Sep 24, 2020
My Next Webinar with IntelePeer - CPaaS to Power the New CX
Sep 17, 2020
UC Now: Virtual Event - Sept. 29-Oct. 1 - Am on Two Sessions
Sep 15, 2020
My Next Webinar with Huawei - IoT for Social Good in Pandemic Times
Sep 14, 2020
Top 5 Moments - Energy Thought Summit - I'm #4!
Sep 10, 2020
Newsletter Time Again - September Issue
Sep 9, 2020
August Writing Roundup
Sep 2, 2020
Digitcom Insight Paper #3 Now Posted
Sep 1, 2020
August
The Real Driver of CX in 2020? - My Latest for No Jitter
Aug 27, 2020
New Podcast - Driving Employee Engagement with Communications Technology
Aug 21, 2020
Am Speaking with Talkdesk During Customer Contact Week this Thursday
Aug 17, 2020
Enterprise Connect Redux - Am Giving My Talk Again Next Wednesday
Aug 13, 2020
ICYMI - My Enterprise Connect Talk on Enterprise Speech and AI - Replay Posted Now
Aug 6, 2020
Newsletter Time Again - August Issue
Aug 5, 2020
New Podcast - This Time, as a Guest on Unified Comms Influencers
Aug 4, 2020
July Writing Roundup
Aug 3, 2020
July
UC Awards 20 - Winners Ceremony Broadcast Now Posted
Jul 30, 2020
Digitcom Series, Pt. 2 - Key Communications Challenges Facing Canadian Businesses
Jul 29, 2020
Enterprise Connect Virtual - 5 Speakers with SCTC
Jul 24, 2020
Oracle Startup Idol Event
Jul 22, 2020
Preview for My Speech Tech Session at Enterprise Connect
Jul 22, 2020
My Latest on BCStrategies - Google, Microsoft and Slack - 3 Visions for Collaboration
Jul 21, 2020
Our Latest Podcast - The Evolving Collaboration Landscape
Jul 21, 2020
UC Awards 2020 - Finalists Announced Today
Jul 17, 2020
My Latest White Paper - RingCentral Video and Fixing the Meetings Milieu
Jul 14, 2020
Newsletter Time Again - July Issue
Jul 8, 2020
ITSPA - Speaking on a Virtual Panel Session
Jul 2, 2020
June Writing Roundup
Jul 1, 2020
June
Enterprise Connect Virtual - Am Speaking on Speech Tech
Jun 26, 2020
June Podcast Now Posted - Workplace Perspectives in Pandemic Times
Jun 24, 2020
New Series on Migrating Legacy Telephony to Cloud for Digitcom
Jun 19, 2020
#140Conf Live - Future of Work Virtual Event
Jun 18, 2020
My Next Webinar - SD WAN with Oracle, June 23
Jun 17, 2020
SCTC Regional Event - the Virtues of Being Virtual
Jun 16, 2020
Next Virtual Event - #140Conf Live - Speaking About Future of Work, June 17
Jun 11, 2020
Who Wants to Return to the Office? My Latest on No Jitter
Jun 9, 2020
Virtual Events and Future of Conferences - Two New Things on BCStrategies
Jun 1, 2020
May Writing Roundup
Jun 1, 2020
May
Next Virtual Event - SCTC's Regional Event for Canada, June 12
May 29, 2020
New Podcast - The Evolving New Normal - and New SIPtones Clips!
May 26, 2020
My New Report for Metaswitch - Mobile UX with UCaaS
May 12, 2020
Newsletter Time Again - May Issue
May 6, 2020
Cloud Conventions, May 11-14 Virtual Event - Speaking There
May 4, 2020
Post-COVID Business World Predictions - Our BCStrategies Podcast
May 1, 2020
April Writing Roundup
May 1, 2020
April
My Latest Podcast - Talking AI and CX with Germany's parlamind
Apr 29, 2020
Re-Imagining Industry Conferences in Pandemic Times
Apr 28, 2020
New Podcast - State of the Industry for Collab - Cloud Conventions Preview
Apr 20, 2020
Business Continuity Webinar with 8x8 - Replay Available Now
Apr 17, 2020
Cloud Conventions - My Next Event and Speaking Spot
Apr 16, 2020
Zoom Bombing or Bashing? Our Latest BCStrategies Podcast
Apr 15, 2020
Newsletter Time Again - April Issue
Apr 8, 2020
Supporting Collaboration with WFH is a Team Effort
Apr 6, 2020
Live Twitter Chat - The New Telecom Economy
Apr 3, 2020
Next Webinar - Business Continuity with 8x8
Apr 2, 2020
March Writing Roundup
Apr 1, 2020
March
New Podcast - Remote Working with Monday.com
Mar 31, 2020
My Next Webinar - with Metaswitch - Enabling Remote Working
Mar 26, 2020
Sharing my Latest Podcast - Future of Work Expo Review
Mar 24, 2020
New Podcast - Talking Voice Bots and Audio Quality on No Jitter
Mar 23, 2020
How Speakerphones Add Value for Collaboration
Mar 19, 2020
BCStrategies Podcast - Our Take on Corona Virus
Mar 16, 2020
Getting UX Right for Mobile UC - My Latest for No Jitter
Mar 10, 2020
New Podcast - with 2600Hz and Cloud Contact Center
Mar 5, 2020
Newsletter Time Again - March Issue
Mar 4, 2020
February Writing Roundup
Mar 2, 2020
February
New Video Talking About Tech and a Dylan Hat Tip
Feb 28, 2020
My Next Webinar - Is Your Cloud Vision 2020?
Feb 26, 2020
Avaya Engage - They're All-In - Are You All-In?
Feb 25, 2020
Watch This Space Podcast - Digital Workplace Drivers and Cool Voice Tech from Chattanooga
Feb 19, 2020
Future of Work Expo - Day 2 Pix
Feb 14, 2020
My Channel Partners Panel Session - Getting in on the CPaaS Opportunity
Feb 14, 2020
Future of Work Expo - Day 1 Photos
Feb 13, 2020
Spotlight on Natural Language Generation - Next Wave in AI Speech
Feb 13, 2020
Next Stop - Ft. Lauderdale and Future of Work
Feb 11, 2020
Cisco Collaboration and Contact Center Analyst Events - Quick Pix
Feb 10, 2020
Newsletter Time - February Issue Out
Feb 7, 2020
Witz End Podcast - JAA Profile, Music, History and More
Feb 6, 2020
Avaya Engage - Quick Post and Pix
Feb 5, 2020
Future of Work Expo Preview - Feb. 12-14
Feb 4, 2020
January Writing Roundup
Feb 3, 2020
January
Project Voice Redux - Our Video Podcast with Bradley Metrock
Jan 31, 2020
Next Stops - Go West - Avaya, Then Cisco
Jan 31, 2020
Project Voice - the Future is in Chattanooga
Jan 30, 2020
My Enterprise Connect Talk on Enterprise Speech - 2 Previews - Article and Podcast
Jan 28, 2020
Watch This Space Podcast - What's Ahead for 2020
Jan 24, 2020
Best of Enterprise Connect Award Program - Are You In?
Jan 22, 2020
Project Voice - First Take
Jan 21, 2020
UC Summit 2020 - Sneak Peek and Our Video Interview
Jan 10, 2020
2020 Collaboration Preview - Our BCStrategies Podcast
Jan 9, 2020
Newsletter Time - January Issue Now Published
Jan 8, 2020
Project Voice - One Week Away - Conversational AI and SIPtones
Jan 7, 2020
Reflecting on 2019 - Our BCStrategies Podcast
Jan 3, 2020
December Writing Roundup
Jan 2, 2020
