JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I’ve recently connected with John Heiberger, and one of his hats is running the CCSC - Contact Center Solutions Consortium. This community serves to share knowledge that helps contact center leaders make better buying decisions. They run regular virtual webinars, and I’m going to be the presenter for the next one, which is this week - Thursday, April 27 at 1pm ET.

Basically, I’ll be providing an overview of the state of play in this space, which we all know is being transformed in a variety of ways. The webinar is generally for members-only, but am sharing here because John will consider non-member requests on a case-by-case basis. The details are here, and maybe I’ll see you there.