JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Two new things to share as we slide into what’s going to be a very busy Fall.

First, I have a new article out, running in the September issue of Contact Center Pipeline magazine.. You can read it here, and after that, feel free to peruse the rest of the issue.

Related to that, I’ll be an occasional contributor to Contact Center Pipeline, so expect to see more articles from me, and possibly other forms of involvement.