JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

August was on the light side for writing - but it’s August after all - and many other things are in the works, for writing and other forms of thought leadership. They will turn up in due time, and the best way to keep current is to subscribe to my newsletter.

How Continuous Testing Enables IT to Manage Continuous Change with UCaaS, tekVizion blog, Aug. 31

Is Hybrid Work Working? It Depends on Who You Talk To, Workspace Connect, Aug.8 (also published on No Jitter)

Deflection Sounds Bad, But it’s Not! Here are 5 Ways Deflection Can Improve Agent Experience, NICE blog, Aug. 2