JAA'S Analyst Blog - Current Posts

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That’s the title of my latest article, running now on No Jitter. This builds off of last week’s announcement of AI Studio from Vonage, and I think they’ve got the right approach here for connecting the dots among AI, CPaaS and CCaaS.

You need all of these things to do CX right, and this move shows that you don’t have to have an army of developers to leverage CPaaS to make CX better. This is tricky territory to navigate, as well as come up with the right messging, and I hope you find my take a good read.