JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Busy week - I’ve been doing a lot of writing recently, and much of it is coming to market around now. Here’s the next one - another guest post for the NICE blog. The company is doing good things with CXi and their new branding, but the bigger message is how providing customer service now goes beyond the contact center. Lots more to explore here, so watch for more from me with NICE, as well as other places.