JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

This is the first in a series of webinars I’m doing with Servion, with this one featuring Cisco, highlighting Webex Contact Center. I’ll be talking about trends driving the need for digital CX, and the audience is largely invite-only. However, I’m able to get the word out to my followers, and details to register are here.

The webinar is running Thursday, August 11, but the cutoff to register is Aug. 3. Since this isn’t a totally open event, Servion will review registrations as they come, and then determine who is a good fit beyond the participants they are bringing themselves.