JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

With the month being abbreviated work-wise, public writing was pretty light. Just three pieces for the roundup, and next month, I should be back to higher levels.

My Q&A with Rob McDougall - AI and Setting Expectations in the Contact Center, Upstream Works Blog, July 22

Contact Centers Evaluate CPaaS vs CCaaS Benefits, TechTarget, July 21

The Difference Between a Traditional and Hybrid Meeting Room, TechTarget, July 19