JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Not a ton of writing for June, and that’s just how it goes sometimes. So, if you have the time, you can read ‘em all! More to come for July - there always is.

It’s truth time! Legacy technology and processes impact employee retention, NICE blog, June 29

How do you evaluate UC applications for frontline workers?, TechTarget, June 23

3 use cases highlight AI and speech recognition evolution, TechTarget, June 16

3 Building Blocks for a Greater Customer Experience, No Jitter, June 7