JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Another busy month with travel to events, but three public things I’d been working on were published last month, so here they are if you haven’t seen them yet.

AI for the Contact Center - It’s So Much More than Chatbots, NICE, Nov. 30

Vendors Use AI to Boost Customer Experience in the Contact Center, No Jitter, Nov. 15

The AI Opportunity: Enhance the Agent and Customer Experience with AI Application Integrations, Upstream Works, Nov. 4