JAA'S Analyst Blog - Current Posts

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

With the sub-title being “It’s so much more than chatbots”, you should get the gist pretty quickly. AI has become a must-have for contact centers, and while chatbots are often the entry point for getting on this path, the use cases are much richer.

My analysis examines the drivers for embracing AI, but also for taking a practical approach that gets beyond the hype. The white paper has been featured now on NICE’s website, and here’s the registration page to download a copy.