JAA'S Analyst Blog - Current Posts

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

June was a busy month with virtual events and client work, along with early signs that the fall will be very busy as live events resume. Already, I have one live event to travel to almost every week through early November - geez. Still managed to get some writing done, though, and here’s my June digest. For more on what’s keeping me busy, next week my July newsletter and podcast both come out.

Genesys Xperience - My Perspectives on CX and DX on BCStrategies, BCStrategies, June 30

What Technologies are Essential for Effective Teamwork?, TechTarget, June 21

Voice Technology Triumphs Telephony - Here’s Why, No Jitter, June 8