JAA'S Analyst Blog - Current Posts

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I’ve been tracking several contact center events lately, and last week was Genesys Xperience. The company always has big updates to share, and the launch of Genesys DX was a highlight. I finally managed to get my takeaways organized, and have put together a post that’s running now on BCStrategies, where I’ve long been a contributor as a BC Expert.