JAA'S Analyst Blog - Current Posts

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

This was new to me - CXPA - the Customer Experience Professionals Association, and today is their big event, CX Day 2021. For those in the CX space - and that seems to be just about everyone lately - this is a highly focused event celebrating the best in both CX and EX - customer experience and employee experience. It’s a global event, by the way, so there’s content and activity specific for various geographies.

Genesys is one of the sponsors, and they engaged myself and some other thought leaders to share our views on CX and DX. They summarized all that in a blog post that ran a few days ago in support of CX Day 2021, and you can read that here. Following that, you should hop over to CX Day here, and check out what’s on offer.