JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Last week’s Enterprise Connect event was a great showcase for the state of collaboration and contact center technology, despite being scaled back to all-virtual. The messaging remains the same, and there’s lots to keep up on - and this is still be the best event for doing that in our space.

While the buzz is still on, BCStrategies did its regular event recap podcast, and it’s out now. Lot of perspectives to share, and this episode was moderated by Blair Pleasant - good as always. You won’t find a better collective recap of the event anywhere else, and I hope you give it a listen.