JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

That title should be self-explanatory, so if you’re wondering about how contact centers can get a handle on the exponential growth of data from endless sources - and actually get business value - this is the webinar for you. Eventus is a really interesting company, and they have a pretty distinct take on how to do this.

Aside from learning about that, I’ll share my own analyst perspective based on what I’m seeing in both the contact center and business intelligence worlds. Joining me will be Heather Barrow of Eventus, and long-time industry colleague Erik Linask for the moderating. More to come, and registration details are here. We’ll be doing the webinar with TMC, on Tuesday, October 20, at 12:30pm ET.