JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

September is always busy, and it’s holding true for me. Got another webinar to tell you about - this one is hosted by Channel Partners Online and sponsored by IntelePeer.

The CPaaS space is quite versatile, and contact centers are finding lots of ways to use these platforms. IntelePeer has found a niche here, and on this webinar, I’ll be talking about scenarios where CPaaS can help contact centers uplevel their CX capabilities, especially those still tied to premises-based technologies.

Our webinar run on Thursday, October 1 at 2pm ET, and all the details to register are here. Hope you can join us!