JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Tomorrow, our ongoing series about the AI opportunity for consultants continues with Part 4. I’ll be providing a recap of the key themes covered from the earlier sessions, as well as my outlook for 2021.

Joining me will be Tracy Fleming from Avaya, who will address specific AI use cases in the contact center, and as always, the sessions will be led by Steve Leaden. Registration details have now been posted to the SCTC website, and I hope you can join us - tomorrow from 12-1 EST.