My November Writing Roundup

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Another fairly light month on the writing front, but was plenty busy on other fronts. That said, here’s what I was writing about during November.

Pandemic Implications for CX and the Contact Center, Upstream Works, Nov. 18

UC Analytics Mature to Verify Business Value, TechTarget, Nov. 17

A Change Is Gonna Come: Reflections on Slack, Twitter, Zoom, No Jitter, Nov. 10