JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I thought September was busy, but October was even busier. Grateful to be busy, but with so many virtual events to follow, it didn’t leave much time for writing. Not a whole lot to share from October, but here’s what I was writing about the past few weeks. For a broader look at what kept me busy last month, check out my newsletter, JAA’s Communications and Collaboration Review. The November edition goes out tomorrow, and if you want to subscribe, just sign up here.

The Hybrid Workplace - Dual Set of Challenges for Driving Collaboration, BC Strategies, Oct. 27

DRaaS - a Better Way to Enable Telephony in Microsoft Teams?, UC Today, Oct. 23

Speech Recognition Use Cases Enable Touchless Collaboration, TechTarget, Oct. 19

Webinar Preview: What Contact Centers Really Need - Big Analytics, not Big Data, JAA blog, Oct. 16

Why Voice Has Extended Value in Financial Services, Smarsh Blog, Oct. 15

SIP Trunking vs. VoIP - What’s the Difference?, TechTarget, Oct. 7