JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I’ll be presenting on another webinar soon, this one sponsored by Lifesize and hosted by Channel Partners. Heading into year-end, the focus will be on planning for 2021, and how contact centers need to be thinking about cloud - and video - and why channels are well-positioned.

It’s a big topic, and am looking forward to providing an overview, and then leading a conversation about with Valur Svansson, Lifesize’s Global Sr. Director, Contact Center EX and CX. I can tell you now, it will be an engaging discussion, so I hope you can join us.

The webinar is happening on Thursday, November 12 at 2pm ET, and all the details for registration are here.