JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Trying to tie things up from a busy week, largely taken up by the Unify analyst conference. Flying out shortly, and this is my second loose end post to cover things I couldn't blog about earlier in the week. I just posted about loose end #1, and here's #2.

I recently recorded a podcast interview about trends shaping the customer experience in 2016, and it went live a few days ago. This was done with UK-based Enterprise Management 360, and there's a companion article of mine that will run in their next quarterly magazine - stay tuned. Until then, here's the podcast.