JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

It's been a busy week at the Unify analyst conference, so am behind on some things. This is loose end #1 before the week is out, and another one is coming after this.

Lots going on besides Unify this week, and earlier, Fonolo published this list, which I'm happy to be included in. Fonolo is Toronto-based - so I like them already - and has been doing lots of innovative things in the contact center space. Led by Shai Berger, they know where things are going, and it's nice to see them put this list together based on what they see in the market.

Recognition is always nice, but if you want to stay on top the contact center world, this list will also help you narrow down a core set of analysts to follow.