September - Time for New Podcast and Newsletter

The latest editions of both my newsletter and podcast are out now - JAA’s Communications and Collaboration Review, and my Watch This Space podcast, now in its 7th season.

If you’re not a subscriber, signing up to my newsletter is easy - JAA’s Communications and Collaboration Review - the signup page is here.

For my Watch This Space podcast, you can subscribe on all the major platforms, or listen to any episode directly here on my website, or here on the dedicated WTS website.

This month, Chris and I reviewed how streaming has really come into its own with the Olympics, and similarly how event platforms are finding broader use cases, both in the public and private sectors. I also provided a recap of the NCEC Technologies Conference that I spoke at last month, around how conversational AI is helping utilities improve customer service.

RingCX AI Updates - My Latest Guest Article

I’ve been closely following RingCentral’s move into CCaaS - along with all the other players of course - and they’ve now taken the next step with their AI story. Not surprisingly, RingCentral has developed their own platform to stake claim in this growing market. It’s getting crowded, but with this platform they feel ready to hold their own, and so far they’re getting good traction to validate that.

There’s lots to like with what they’re doing here, and my latest guest article about it is running now on the their blog. Would love to hear your thoughts, and happy to chat further any time.

Next Webinar - with NICE on Digital Self-Service

I recently authored a white paper for NICE about digital self-service, and in support of that, there’s a webinar coming on Aug. 8. I’ll be presenting along with Elizabeth Tobey, sharing highlights from the paper, along with how contact center leaders should be thinking about how AI is transforming what’s possible now with self-service. Details are here, and I hope you can join us.

Catching up on July Activity

Regular followers will have noticed I’ve been blogging less frequently, and am not really sure if this is a blip or a real change. As you know, I’m pretty old school, and I don’t know too many people who have been blogging continuously as long as I have - going back to 2005.

The reality is that most of my activity is tracked on LinkedIn, along with my newsletter and podcast. I continue to blog, however, as this is the entry point for many people who learn about my capabilities and offerings once they find my website.

Speaking of the website, there are some refreshes coming, and I’m very much aware that some sections aren’t up to date, and I’d like to make the site more engaging - more to come on that.

All that aside, I have been staying busy throughout July, but that’s not reflected here on my blog. So, I’m going to rectify that right now, with a simple tally of things you might want to check out, ICYMI.

Intelligent Thinking AI Summit - was a speaker at this virtual event, July 18

No Jitter - my latest article, AI in the Enterprise - Are We Missing the Best Use Case of All?, July 17

Let’s Do Video Boardroom - finally, my first guest appearance on David Maldow’s long-running interview series: the Future of UC and Contact Centers, July 15

UC Today - was cited as being a UC All-Star, July 11

Big UC News - was part of the panel for the latest edition of this industry news roundup, July 8

Watch This Space Podcast - our July edition: HPE Discover and NICE Interactions - Reflections on Latest Industry Events, July 3

Aizan Blog - my latest guest post: Communications Tech Events to Attend - an Analyst’s Take, June 28

Next Stop - Intelligent Thinking AI Summit

Well, not an actual stop - this is a virtual event, but one that I’m looking forward to. This one-day event is put on by IoT Marketing, and it’s my first time doing something with them.

I’m doing a fireside session with Tiffani Neilson of IoT Marketing, where she’s interviewing me about AI trends, use cases, opportunities, etc. Should be a lively session, and I hope you can join us next Thursday. Details to register are here, and our chat begins at 11am PST.