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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.
Was a light month for writing, and just about everything else, but will hit the ground running after Labor Day - things are set to ramp up again then, and will be as busy as ever. Just two posts to share, and I hope you give them both a read!
RingCX AI: Blending Intelligent Automation with Personalized Support, Aug. 29, RingCentral blog
How AI Helps Address Core Challenges for Utilities, Aug. 21, No Jitter
I’ve been closely following RingCentral’s move into CCaaS - along with all the other players of course - and they’ve now taken the next step with their AI story. Not surprisingly, RingCentral has developed their own platform to stake claim in this growing market. It’s getting crowded, but with this platform they feel ready to hold their own, and so far they’re getting good traction to validate that.
There’s lots to like with what they’re doing here, and my latest guest article about it is running now on the their blog. Would love to hear your thoughts, and happy to chat further any time.
There was no travel during July, but I kept busy on many fronts, including writing. As per below, I only had two articles with my byline, but three others were published last month that I wrote, but sans my byline. You might be surprised by the variety of ways we indie analysts ply our trade - and I’d be happy to tell you more about that any time!
No Jitter - my latest article, AI in the Enterprise - Are We Missing the Best Use Case of All?, July 17
Aizan Blog - my latest guest post: Communications Tech Events to Attend - an Analyst’s Take, June 28 (did not run in time to be included in my June writing roundup)
Regular followers will have noticed I’ve been blogging less frequently, and am not really sure if this is a blip or a real change. As you know, I’m pretty old school, and I don’t know too many people who have been blogging continuously as long as I have - going back to 2005.
The reality is that most of my activity is tracked on LinkedIn, along with my newsletter and podcast. I continue to blog, however, as this is the entry point for many people who learn about my capabilities and offerings once they find my website.
Speaking of the website, there are some refreshes coming, and I’m very much aware that some sections aren’t up to date, and I’d like to make the site more engaging - more to come on that.
All that aside, I have been staying busy throughout July, but that’s not reflected here on my blog. So, I’m going to rectify that right now, with a simple tally of things you might want to check out, ICYMI.
Intelligent Thinking AI Summit - was a speaker at this virtual event, July 18
No Jitter - my latest article, AI in the Enterprise - Are We Missing the Best Use Case of All?, July 17
Let’s Do Video Boardroom - finally, my first guest appearance on David Maldow’s long-running interview series: the Future of UC and Contact Centers, July 15
UC Today - was cited as being a UC All-Star, July 11
Big UC News - was part of the panel for the latest edition of this industry news roundup, July 8
Watch This Space Podcast - our July edition: HPE Discover and NICE Interactions - Reflections on Latest Industry Events, July 3
Aizan Blog - my latest guest post: Communications Tech Events to Attend - an Analyst’s Take, June 28
J Arnold & Associates is an Independent Technology Research and Analyst, helping businesses understand the strategic value of communications technology as they adapt to the digital transformation of work
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