JAA'S Analyst Blog - Current Posts
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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.
Virtual Queuing - Adding Value to Contact Centers
/How about you go read it for yourself on Focus.com and let me know!
How to Select an IP Telephony Vendor - Focus Brief
/In short, making buying decisions today around telephony is more complex than before, especially once you start thinking beyond voice and getting into the broader universe of IP communications. My Focus Brief isolates five factors you need to consider, and if you're in a buying mode for telephony, you might want to give this a read!
BroadSoft Connections - Redefining Business Communications
/Anyhow, the innovation keeps coming, and with the launch of BroadCloud, they're keeping pace with this next evolution in communications - the shift to the cloud and hosted "infrastructure". They've come a long way from being an app server vendor, and made a great choice in having Toronto-based Don Tapscott do a keynote about the value of collaboration and how digital technologies are transforming virtually every type of industry and institution. He was his usual thought-provoking self, and gave the audience a lot to think about - and by association, how BroadSoft can help them stay on the right side of the innovation and value-creation curve.
I've distilled my thoughts into my latest Focus Brief, and it's running now on Focus.com. SMBs in particular can do well by BroadSoft, and your comments on the same are welcome - I'd especially like to hear from anyone attending Connections in person!
Skype Connect - Making Strides for the Business Market
/Yesterday also saw a lot of activity around Skype Connect, which I think really moves them up the value chain in their quest to penetrate the business market. These developments are each of note in their own right, but it's interesting to see them coming at the same time. Google and Skype compete in some areas, but each also has its own distinct footprints elsewhere. In my latest Focus.com Brief, I explore Skype's news a bit further. There's certainly more to discuss, but this will have to do for now. You can read it here, and I welcome your comments to keep the dialog going.
Focus Brief - More Thoughts on ShoreTel
/My latest Brief on Focus.com provided some additional thoughts on ShoreTel. I posted about them here during their analyst/partner event a couple of weeks ago, but wanted to add a bit more wearing my Focus.com hat. The Brief is running on their site, and you can read it here. As always, comments are welcome.
Hold On - My Fridge is Calling!
/When you think about how many people work from home, and how intertwined our work and personal communications have become, the title of this post will start to make more sense. See for yourself by reading the brief, and by all means, add your thoughts and keep the dialog going.
Focus.com - My First Brief Published
/Focus.com is another new front that I'm enjoying quite a lot. They have a pretty extensive and engaged community, and it hasn't taken long for me to find topics to comment on. It's a great portal - among other things - and if you follow me, you should hang out more on Focus.com. I'm now a Focus Expert, which means I'll be regularly writing Focus Briefs. These are short analyses of various IT/IP comms topics, and I just published my first brief, which talks about things to consider when looking at hosted services. As with everything on their portal, comments are welcome, and I hope to see you there soon.