JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Around this time last year, I spoke at this conference on a couple of sessions about the growing role of AI, with a particular focus on the utility sector. In some ways, utilities are leading adopters of tech, but in others, they lag, so I was there to bring them up to speed on AI. The audience was rural coooperatives, who provide power throughout much of North Carolina, and their organizing body is the NCEC - North Carolina Electrical Cooperatives.

Well, they’ve asked me back for their 2024 conference, which runs next week in Wilmington, NC, and am very much looking forward to it. The format will be a bit different this time, where I’ll be providing an update on the AI landscape, along with specific use cases for customer service - an area where they definitely lag. To make things even more interesting, my session will also include a fireside chat with Cognigy, where they’ll share real-world successes in this space.

I’ll share what I can on social while there, but follow-on takeaways will be coming for sure. Until then, to get a flavor for this event, here’s my blog post with some highlights from last year’s conference.