JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I may be recovering from foot surgery, but I’ve got plenty of things on the go, including a new webinar. This one is with Enghouse Interactive, and it will be live on April 30 at 10am ET. I’ll be presenting about the current state of things with contact centers, especially those who have not yet made any moves to the cloud.

A lot of education is still needed, and once the benefits are understood, it’s a much easier decision to make. I hope you can join us, and here’s the registration page.