JAA'S Analyst Blog - Current Posts

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The buzz from last week’s Enterprise Connect is still going strong, and there’s lots to share. Time is short, however, and I can only manage recaps as time allows.

In terms of what’s already been done, I posted several photos and updates on LinkedIn during the event, and included some photos in my April newsletter, which subscribers will get today.

Speaking of what’s coming this week, the April edition of my Watch This Space podcast is coming, and the entire episode is about Enterprise Connect. I really hope you check that out, and if you’re not familiar with my podcast, we’re in Season 7 now, and you can check out the episodes here.

During the event, I also recorded some audio and video segments with various folks, but so far only one has surfaced, and it was also shared in my April newsletter.

This week, I’ll be contributing to two different video recaps of the show along with other analysts, and those should publish by end of the week. I’m also writing up my own recap for a publisher, and that should run early next week. As these various updates are published, I’ll share them on my website and LinkedIn, and will include a link to this post as well.

With all of this commentary about Enterprise Connect either out there or soon coming, I don’t have any analysis to add here. Instead, I’ll share two things you may not have seen elsewhere - a summary of notable announcements and press releases from the show, and a photo gallery - mostly mine - but from a few others as well.

Notable announcements and press releases (alpha order by vendor name):

Avaya announces strategic partnership with Zoom - integrating Zoom Workplace with Aura and Avaya Enterprise Cloud

Cisco launches new devices for hybrid work - a collaboration board and a line of IP phones

Five9 announces GenAI Studio - allows contact centers to customize their own Generative AI applications

Intermedia launches Intermedia Healthcare Solutions - AI-driven collaboration platform specifically for that vertical

NICE announces Enlighten XM and next iteration of Enlighten Copilot

RingCentral announces RingEX - replacing MVP

Talkdesk announces Ascend Connect - AI-based solution for premises-based contact centers

Vonage enhances conversational commerce capabilities - using Generative AI to make customer interactions more personalized and customizable

Zoom launches Workplace - an AI-centric collaboration platform

Now let’s shift from text to images - here are some takeaway photos from Enterprise Connect:

Very photogenic blocky logo, Cisco’s Javed Khan, RingCentral’s Kira Makagon

Dave Michels and his annual Innovation Showcase, my annual state of speech tech and AI in the enterprise session, with speakers from Cognigy, Sprinklr and RingCentral

Amir Hameed at the RingCentral booth, Zeus Kerravala and his networking session, Kevin Kieller (wearing his BCStrategies hat) with a deep dive on MSFT Copilot

Wearing my SCTC hat along with Fran Blackburn at the SCTC booth, at the Cisco booth doing a cool demo for automating my double espresso order using CPaaS - thanks Courtenay Godshall and Darryl Da Silva (and Zack Taylor facing away!), with David Danto and friends

With Liam Dunne at the Klearcom booth (thanks for the Irish cap!), with Gidi Adlersberg at AudioCodes, and with Fred Hussey from Aizan and Niklas Heuveldop - Vonage CEO