JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I told you I had a lot of new content to share, and am slowly getting all of it out now.

This post is the first of a two-part podcast series with Cresta, a company that has been doing a lot in the contact center space with Generative AI. The series is being hosted by UK-based EM360, where I’m a regular contributor. For Part 2, I’ll be in conversation with their CEO, Ping Wu, and that should be out in the next couple of weeks. Until then, I hope you check out Part 1 with CMO Scott Kolman - it just went live yesterday.