JAA'S Analyst Blog - Current Posts

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That’s the title of my latest article for Contact Center Pipeline, where I’m an occasional contributor. Telecom fraud takes many forms, and while we all know what those calls sound like, it’s likely far more insidious than you might think. I’ve been delving into this space recently, and my new article here is one facet of what I’m coming across.

If that’s of interest, you should check out the rest of the May 2023 issue, as cybersecurity is the editorial theme, so there’s lots of other good analysis here relating to the contact center. Here’s the link, and if you like the writeup, comments are welcome, and feel free to share. Visual below, btw, is from the article, from the folks at Contact Center Pipeline.