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Last week was my fifth go-round as Chair of the Future of Work Expo in Ft. Lauderdale, and given my travel schedule, this is the first chance I’ve had to get this recap done. As good as the 2022 edition was, this was even better, and am expecting nothing less for 2024. Speakers are already asking about coming back, and am keen to start mapping out the program.

Sorry to say that the sessions were not recorded, so you kinda had to be there to take it all in. A few speakers, though, did shoot smartphone video, and have shared snippets on social, but I don’t have direct access to their clips.. Otherwise, the next best thing will be this post, where I’ll share some of my photos (and shots from others), along with a review article that I wrote, and was just posted today on EM360 (log-in required there, but it just takes a moment).

Finally, kudos and thanks to my long-term partners at TMC, for all their support to make FOW Expo happen. If you don’t know - their flagship event, ITExpo, ran its 40th edition last week as well, so clearly, they must be doing something right. If any of this stokes your interest in speaking or sponsoring for 2024, just drop me a line any time!

FOW 2023_Endpoints panel_Ashley Battle.jpg

Managing the endpoints session, with Poly, Sangoma and CDW (photo: Ashley Battle); Making hybrid work session - moderated by David Jodoin, with Cisco, Jeff Pulver and Vizetto; full room during the ChatGPT session.

Barbara Steel from EY - new study on AI and workforce management; AI in the contact center session, with IntelePeer, Quantanite and Twilio (photo: Nadia Ciaravino); Chris Fine moderating quiet quitting session, with Mission Cloud, Premier Virtual, Focus Global Talent, Instawork.

FOW 2023_Glenn's panel with me_Barbel.jpg

Glenn Goldberg moderating the managing hybrid workforce session, with Vizetto, United Office and me - as a panelist for a change (photo: Barbel Wetenkamp); Agent experience session, with Upstream Works, Genesys, Five9; David Jodoin moderating the employee engagement session, with CDW, Avaya and Prodoscore.