JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Been doing my share of writing and speaking for what lies ahead for 2024, and here’s my latest example. This is an Insight Report I prepared for Upstream Works to help educate contact center leaders about key CX trends to be watching for in the new year. Lots to talk about in this space, and here’s the registration link to access the writeup. If you get it, I hope you like it, and welcome comments any time.