JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

ASIDE from the insane global travel across all of October, it was a good month on the writing front, with five public writeups - with my byline (others don’t have that, but I can’t share those here obviously) - and all with very different storylines. I hope you read ‘em all!

Avaya Rejuvenation - Can They Do It?, EM360, Oct. 30

Tianjin Port - the Leading Edge of 5G, AI and IoT, Silverlinings, Oct. 25

Setting Realistic Expectations with Contact Center AI, Genesys blog, Oct. 25

Spotlight on Operator Connect, TeamMate blog, Oct. 18

Latest Ipsos Research Validates the Value of UCaaS and AI for Improving Productivity, No Jitter, Oct. 9