JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Finally got closer to my normal public writing output last month, and here’s the digest. Hope you get to check some of these out, and as always, comments and sharing are welcome

Assess Unified Communications Pros and Cons for Hybrid Work, TechTarget, Sept. 26

CCTC Event in Toronto - Quick Post and Pix, my blog, Sept. 11

Climbing Over the CCaaS Obstacles, Contact Center Pipeline, Sept. issue

How AI is Transforming Voice Communications for Business, Aizan blog, Sept. 1