New Video Interview - Future of Work for Contact Centers

I was recently a guest on First Contact, a video podcast series produced by NobelBiz. They’ve been doing this for a while, and after being contacted about being interviewed, we set up a date, and soon I was in conversation with their EVP of Client Operations, Christian Montes.

The total interview runs about an hour - and you’re welcome to check out the whole thing - but to make it easier to digest, they’ve also broken it up into several smaller segments, which you can just watch in isolation. They did a great job putting all this together, including highlighting some content from my website, so viewers can better understand what I do as an indie analyst.

Here I am during the session with Christian, and to check out the finished project, here’s the link.