Enterprise Connect – Quick Take - Happy, Engaged, Busy and Fun!

Last week’s Enterprise Connect 2022 was as much a vibe as it was a conference about the state of communications technologies for enterprises and contact centers. There was plenty of the latter - as always - but the real story was about Enterprise Connect finally returning to being fully in-person.

This sure was a big hump for everyone to get over, and by all accounts, that’s what happened. Numbers were down from earlier shows – not everyone is ready to come back yet – but there was plenty to take in and many people to re-connect with. Barring any new variants, the show should return to full-scale for 2023.

There was plenty of daily reporting from No Jitter and Enterprise Connect TV, so I’m not going to rehash that here. Besides, most of my time was spent with vendor briefings and rapid-fire meetings, and I only saw a handful of sessions and keynotes. I did a few interviews there about the show, and I’ll share those soon. Also, I’ll have a longer breakdown on our next Watch This Space podcast, which will be out early next week.

Otherwise, I’ll share some photos across four themes that sum up my take on the show - happy, engaged, busy and fun. For me, Enterprise Connect scored high on all counts, and I really couldn’t have expected much more.

Theme #1 - Happy! Smiles and hugs everywhere - and why not? With Zeus Kerravala, fellow SCTCers Brendon O’Brien, Rick Hathaway and Steve Leaden. RingCentral’s Jennifer Caukin - yes, actually reading a newspaper, yay!

Theme #2 - Engaged - Gary Sorrentino from Zoom, Tom Brannen talking about AR/VR, my talk on speech tech, and Enterprise Connect TV

Theme #3 - Busy - my speech tech talk, doing a podcast with Genesys, our segments on Enterprise Connect TV

Theme #4 - Fun! Not a lot of tofu and Cali bean sprouts here - Pappy Van Winkle bourbon, tomahawk steaks, and some great ensemble dancing.