JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

August is August, so this month’s newsletter will likely be the lilghtest of the year, but that doesn’t mean I’ve taken the summer off. Am as busy as ever, and there will be lots of new stuff to share next month and beyond, so stay tuned.

JAA’s Communications and Collaboration Review went out yesterday, and for everyone else, here’s an easy way to subscribe if you want to follow what I’m up to. Analyst work in the collaboration and contact center spaces is never dull, and for more on that, you should check out my podcast, Watch This Space.

My partner Chris Fine and I are well into our 4th season, and this time around we weighed in on what could well be the most important M&A deal of 2021 in our space - Zoom’s acquisition of Five9. We talk a lot about future of work as well, and for the August episode, we discuss the current state of hybrid work in the broader context of how everyday life is starting to open up again - sort of.