JAA'S Analyst Blog - Current Posts

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

This might turn out to be the biggest M&A deal of 2021 in our space, although there’s plenty of time left this year for bigger deals to come along. Even so, it may well be the most important deal given how ripe the contact center space has become for, well… disruption, consolidation, re-imagining, etc.

There are many angles to consider with Zoom acquiring Five9, and we covered a lot of them during our latest BCStrategies podcast, which is running now on our site. I hope you give it a listen, and if you want to hear more, I discussed the implications further with my co-host, Chris Fine on our latest Watch This Space podcast. That episode launches next Tuesday, along with my August newsletter, and if you’re not a subscriber, you can find it here on my website.