JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

My newsletter goes out later tdoay, and subscribers will see how busy May was, so my public writing output was limited. Unlike April, however, at least I got some pieces out, and here’s the digest.

Companies Must Rethink Video Conferencing Usage in 2021, May 24, TechTarget

How Could BYOD Support Touchless Meeting Rooms?, May 19, TechTarget

10 Essential Benefits of Unified Communications, May 12, TechTarget

Five9 Analyst Summit - My Quick Take, May 6, my blog

CCaaS: Rethinking Your CX and Customer Service Strategy, May 4, No Jitter

Will Video Fatigue Drive Users Back to Voice Calls?, May 4, TechTarget