JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

If you’re a fan of Buffalo Springfield, you’ll like my latest article on No Jitter.

If you want know why and how the contact center space has become so messy - but really interesting - you’ll like it even better. There are many flavors of CCaaS now, and new visions are emerging for what constitutes “customer service”, and what CX really means.

That’s my pitch, and to read the article, here’s the link. I hope you like it, and as always, comments and sharing are welcome.