JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Time for another webinar, covering the white-hot contact center as a service - CCaaS - space. This one is with TelcoBridges, a vendor I’ve known for ages, and it’s good to see them doing well.

The main focus of my talk will be on what’s driving CCaaS adoption, and what service providers need to do to be successful. As always, it’s harder to do than it looks, but things should get a bit easier after joining us, right? The webinar is on Tuesday, May 25 at 11am ET, and all the details to register are here.