JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Last month I did the lock note in person at our SCTC conference, and this month I’m presenting at Five9’s CX Summit Canada. This one will be virtual, which is too bad since there are so few industry events in Canada, and otherwise, this one would likely have been right in my back yard.

A gig is a gig, though, and I’m more than happy to share my perspectives on trends and opportunities shaping the contact center. There’s a lot to talk about, and I think attendees will get some good takeaways.

The upside to being a virtual event is that attendance is free, and is open to all. Their target audience of course will be customers, prospects and partners, but others are welcome, and registration is here.

The event is this Wednesday, December 8, and starts at 10:30 ET - and my talk is at 12:10 pm - maybe I’ll “see” you there!