JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Had a strong December to close out a strong year, and while my volume of writing output has been less, I think the quality has remained high for the public pieces I’ve been producing. My readers are really the best judges of that, and I invite you to explore any or all of my current writing below. As always, comments are welcome, as well as suggestions for future topics you’d like me to write about.

Will the Pandemic Drive Further UCC Consdolidation?, TechTarget, Dec. 29

The Accelerated Need for Digital CX in 2021, Upstream Works, Dec. 11 (download required)

A Better Way to Do AI: Focus on the Big Problems, No Jitter, Dec. 8

What Contact Centers Can Learn from the Tampa Bay Rays, Customer Magazine, Dec. 2

Spotlight on Session Border Controllers - State of the Market and Outlook for 2021, BCStrategies, Dec. 1