JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

When putting this monthly summary post together, I was surprised to see there were only two entries to tally for August. That’s gotta be the lightest month for me on this front, but hey, it’s August, and I did go away for a few days.

It’s not for lack of being busy, though, as I did plenty of speaking between presentations, podcasts and webinars. I’ll have a more complete accounting of my busy August in the next newsletter, which goes out this coming Tuesday. If you don’t get my newsletter, here’s the link to subscribe if interested. That aside, here’s the skinny writing digest for August.

CX’s Real Driver in 2020? Changing Customer Habits Due to COVID-19, No Jitter, Aug. 25

Speech Recognition vs. Voice Recognition - What’s the Difference?, TechTarget, Aug. 4