JAA'S Analyst Blog - Current Posts

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I’ve been both attending and speaking at various virtual events lately, and the next one is of the latter variety.

Customer Contact Week is in full swing now, and I’m one of the featured speakers on a session hosted by Talkdesk, this Thursday at 1:30 EST. The focus is on the healthcare sector, and we’ll be talking about about re-thinking the patient experience in pandemic times. The session will be moderated by Abdul Rastagar of Talkdesk, and I’ll be joined by one of their customers, Elias Farah, CEO of MEDFAR.

Details are here, and the event hashtag is #CCWAtHome.