JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Enterprise Connect Virtual will be here before you know it, and I’m back with the third iteration of my talk on enterprise speech technology. This space isn’t quite as happening as the contact center, but with AI driving so much innovation, I’ll be sharing use cases that are probably not yet on your radar.

My latest No Jitter article is running now, and it’s a preview for what’s coming, and hopefully that’s enough to get my session on your calendar. As with most virtual events, the sessions are free, and I’m the last speaker on Day 1 - Monday, August 3 at 4:15 ET. Hope you can join me, and there’s a link in the article to register. Heads-up - I’ve got a teaser video coming as well about the session. The show must go on!