JAA'S Analyst Blog - Current Posts

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Just a quick post to mark the most recent SCTC event - last Friday, June 12. This was one of our regional events, and closer to home, it was for the Canadian consulting community, but also for the surrounding Great Lakes states. With so few events to attend in Canada, it’s a big deal for Canadian consultants, and like with everyone else, a virtual event is better than no event at all.

We had a good turnout and solid engagement from attendees. There were two main sessions, followed by a social scrum, which is a good way to conclude and catch up with people we don’t often see. The first session was on the technical side, led by Sharpen, focusing on what contact centers need today to deliver a better CX.

Following that was a roundtable session about how consultants can adapt in the current climate. I was part of that session, and aside from talking about best practices in a disrupted market, I wore my analyst hat and talked about opportunities to help businesses manage their growing remote workforce. Below is a screenshot I took during our session, and if you like what you see, you should check out the SCTC, especially if you’re a consultant.